Solecare Podiatry is a busy two-practitioner podiatry clinic in Beachmere and Caboolture serving patients with diabetic foot care, orthotics, and general foot health needs.

Before our help, their team was struggling with:

Missed phone calls - Limited receptionist availability to answer calls, some calls left unanswered.
Non-optimised reminders - General reminders sent to patient regardless appointment types or locations.
Repetitive data entry - Typing patient intake information from paper forms into Cliniko.
Inconsistent follow-up - Review requests and care instructions sent manually.
No recall after no-show - No or limited follow-up were made after patients missing appointments.

The result? The team was spending hours on admin work, receptionist was doing a lot of repetitive work, and patients were slipping through the cracks.